Return Service
Thank you for choosing sos-phonerepairs.uk. We are committed to providing reliable mobile phone accessories and professional repair services. To protect your rights, please carefully read the following policies before requesting a return or refund.
- Return Policy for Mobile Phone Accessories
For mobile phone accessories purchased via sos-phonerepairs.uk, customers may request a return subject to the following conditions:
Return requests must be submitted within 30 days of receipt;
Items must remain unused, with original packaging, accessories, and related components intact whenever possible;
Items must not show damage caused by customer misuse;
Please contact us via sos-phonerepairs.uk to obtain return confirmation before sending the item back.
Upon receipt and inspection of the returned item, we will process the refund based on the item’s condition.
- Repair Appointment Policy
For mobile phone repair services booked via sos-phonerepairs.uk, order handling differs from standard product returns.
As repair services involve scheduling, device inspection, and labor preparation:
Please contact us as soon as possible if you need to cancel a repair appointment;
Cancellation requests may be considered if the repair service has not yet commenced;
Completed or ongoing repair services generally cannot be processed under standard product return procedures;
If additional issues are discovered or further parts replacement is required during the repair process, we will consult with you before proceeding.
Should any issues arise after the repair service is completed, please contact us promptly, and we will provide assistance based on the specific circumstances.
- Refund Process
Once a return request meets the requirements and is approved:
We will process the refund after receiving and inspecting the returned item;
Refunds are typically issued via the original payment method used for the order;
The time required for the refund to appear in your account may vary depending on bank or payment provider processing times.
- Return Shipping Costs
Unless the return is due to quality issues, a shipping error, or receipt of an item that does not match the order, the customer is generally responsible for return shipping costs.
If the issue arises due to an error on the part of sos-phonerepairs.uk, please contact us, and we will assist in resolving the matter based on the specific situation. 5. Situations Where Returns Are Not Accepted
Returns may not be accepted in the following cases:
The return request deadline has passed;
The item shows signs of use or damage, or its condition prevents resale;
Essential accessories or original packaging are missing;
Issues caused by improper handling or use by the customer.
- How to Request a Return or Refund?
To request a return or refund, or to inquire about a repair order, please contact us via the details provided on sos-phonerepairs.uk and include the following information:
Order details;
Product name;
Reason for the return or refund;
Relevant photos or a description of the issue (if applicable).
We will review your request as soon as possible and advise you on the next steps.
Return Address: 30 Prince Regent Street, Stockton-on-Tees, United Kingdom, TS18 1DF
Thank you for choosing sos-phonerepairs.uk. We value every customer’s experience and strive to provide reliable products and professional mobile phone repair services.
